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Login Problems - If you for get your password, you can get the system to send you a new one by following the 'Forgot my Password' link on the login form. The system creates a random 10 digit number and sets this as your password....
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Last Updated: 15 Oct 07
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Missing Padlock - Occasionally when you enter a page which should be secure (such as the Checkout), you may find the PADLOCK which your browser uses to show security state, is missing. This however, does not mean that the page is actually insecure - indeed our system automatically switches to secure mode when you hit such pages....
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Last Updated: 30 Sep 06
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Firefox - Display Issues - If you use Firefox as your web browser, this site might not always display as we intended - These are only display issues and no functionality or security is affected....
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Last Updated: 04 Sep 06
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We want you to be safe online - All of our precautions are for naught if your own machine provides criminals with access to your valuable personal data before you even hit our site....
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Last Updated: 17 Sep 05
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A word about Phishing - Phishing is the term used to describe the theft of important information about your personal identity which enables criminals to impersonate you with the intent to defraud. This often involves stealing credit card details but may encompass other presonal information as well....
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Last Updated: 12 Apr 06
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Surf Safely - Internet SECURITY - There are many lines of attack used by virus writers and they can get a virus on your machine through email and file downloads. There are common sense ways to combat this however and if you receive an email from someone you don't (most of us get loads of these every day) know NEVER EVER OPEN ANY ATTACHMENT....
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Last Updated: 10 Nov 05
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Pop-Ups - The low down - Our site uses Pop-up screens to display detailed images if you request to see them while browsing through the product catalogue. If your windows pop up blocker is set to "High" mode, these pop-ups will be prevented from appearing and you will lose out on valuable additional information. To get the best reom the site we would therefore recommend that you reduce you windows settings to something less than "High" mode....
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Last Updated: 27 Aug 05
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Changing your Cookie Settings (IE) - If you want to buy from our site you will need to allow cookies. We actually only use something called session cookies but some browsers don't distinguish between types. However, Microsoft's Internet Explorer does so if you are using a recent version of IE, here is how you change you cookie settings:...
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Last Updated: 17 Oct 06
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A word about COOKIES - Our Site does use Cookies so they must be enabled on your machine if you want to shop or use any of the registered user features of the site. (if you're just browsing then it doesn't matter)...
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Last Updated: 27 Aug 05
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Logging In - When you register the system creates you a personal record for you in our database. This is used to allow you to keep track of orders, maintain a wish list and access the growing range of aditional services we offer....
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Last Updated: 27 Aug 05
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